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Profile
Dennis Rogers (Snr) established Rogers Removals in 1969. To this
day the company remains family run. Dennis Rogers (Snr) is the
companies
chief surveyor and also carries responsibilities for overall customer
service and staff training. Irene Edwards is usually
the customers first point of contact and is responsible for all
administration work. Dennis Rogers (Jnr) has responsibility for
day to day operations, fleet management and staff training. The
company holds a full International Operators Licence and both Dennis
Rogers (Snr) and Dennis Rogers (Jnr) hold a certificate of professional
competence from the Ministry of Transport.
We are very proud of the reputation that we have built up within
North and North West London as well as Southern Hertfordshire. We
realise that our customers are our best adverts. We are members
of the British Association of Removers, The National Guild of Removers
and Storers and FEDEMAC. As members of these elite removals trade
associations we must maintain a high standard of service and comply
with strict codes of conduct. We are also regularly inspected by
the British Association of Removers and The National Guild of Removers
and Storers to ensure that we remain financially sound and carry
full insurance cover.
Staff training is very important to us. Every member of our operational
team has undergone in-house training carried out by our experienced
foremen as well as the companies founder, Dennis Rogers. Staff are
trained in correct lifting methods, specialist packing techniques
and correct methods of loading removal vehicles. Our staff also
realise that politeness, helpfullness and courtesy are imperative
at all times. In order to monitor customer satisfaction we ask every
customer to complete a quality questionnaire after we have carried
out their move. We are proud to say that since Jan 2003, 99% of
our customers have rated our service as "Good" or (in
the vast majority of cases) "Excellent". In fact we have
won and The National Guild of Removers and Storers "Mover of
the Month" award on several occasions as a direct result of
our customers opinions of us - no mean feat considering that there
are over 300 members nation-wide battling to win this award every
month!
Our fleet of specialist removal vehicles receive a full mechanical
inspection every 6 weeks with servicing taking place every 12 weeks.
All vehicles are kept clean and are kitted out with adequate transit
protection blankets, webbing and the necessary barrows and trucks.
We are also able to organise cranes and lifting platforms in order
to move items to or from difficult access areas.
We believe that you can not find a better or more dedicated removal
company than Rogers Removals. Why not put us to the test?

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