| Dennis
Rogers (Snr) established Rogers Removals in 1969. To
this day the company remains family run. Dennis Rogers (Snr)
is the companies chief surveyor and also carries responsibilities
for overall customer service and staff training. Irene Edwards
is usually the customers first point of contact and is responsible
for all administration work. Dennis
Rogers (Jnr) has responsibility for day to day operations,
fleet management and staff training. |
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The company holds a full International Operators
Licence and both Dennis Rogers (Snr) and Dennis Rogers (Jnr) hold a
certificate of professional competence from the Ministry of Transport.
We are signed up to the BAR Code of Practice - click
here to download a copy.
We are very proud of the reputation that we have built up within
North and North West London as well as Southern Hertfordshire.
We realise that our customers are our best adverts. We are members
of the British Association of Removers, The National Guild of Removers
and Storers and FEDEMAC. As members of these elite removals trade
associations we must maintain a high standard of service and comply
with strict codes of conduct. We are also regularly inspected by
the British Association of Removers and The National Guild of Removers
and Storers to ensure that we remain financially sound and carry
full insurance cover.
Staff training is very important to us. Every member of our operational
team has undergone in-house training carried out by our experienced
foremen as well as the companies founder, Dennis Rogers. Staff
are trained in correct lifting methods, specialist packing techniques
and correct methods of loading removal vehicles. Our staff also
realise that politeness, helpfullness and courtesy are imperative
at all times. In order to monitor customer satisfaction we ask
every customer to complete a quality questionnaire after we have
carried out their move. We are proud to say that since Jan
2003 (when records began), 98% of our customers have rated our
service as "Excellent" (96%) or "Good". In
fact we have won and The National Guild of Removers and Storers "Mover
of the Month" award on several occasions as a direct result
of our customers opinions of us - no mean feat considering that
there are over 300 members nation-wide battling to win this award
every month!
Our fleet of specialist removal vehicles receive a full mechanical
inspection every 6 weeks with servicing taking place every 12 weeks.
All vehicles are kept clean and are kitted out with adequate transit
protection blankets, webbing and the necessary barrows and trucks.
We are also able to organise cranes and lifting platforms in order
to move items to or from difficult access areas.
We believe that you can not find a better or more dedicated removal
company than Rogers Removals. Why not put us to the test?
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