We care passionately about our customers
opinion of us. As a family business we strive to impress every customer
with Excellent levels of service. After every move we give our customers
a questionnaire regarding our service. This allows us to monitor
our levels of customer satisfaction. The results are also used by
the inspectors working on behalf of the Office of Fair Trading (OFT),
BS EN 12522, British Association of Removers (BAR), National Guild
of Removers and Storers (NGRS) and KiteMark. In 2009 approximately
98% of our customers rated our overall level of service as "Excellent" and
said that they would recommend us. We have also won numerous awards
from the NGRS as a result of customer reviews. Although we are very
proud of these results we are never complacent and we always aim
to improve and learn from feedback where possible.
Until Jan 2010 we kept the completed and returned questionnaires
on file in our offices and in our archives and showed them to customers
and inspectors upon request. However, we have now decided to scan
the relevant section of every questionnaire that we receive and publish
them at www.removalsandstoragereviews.co.uk.
We really do publish every questionnaire no matter
what the result or the comment (unless our client asks us not to),
and we update
the page monthly with the previous months results. Click
here to read our customers reviews of our service last month in their
own hand writing and with their signature (in most cases).
After viewing, you would be forgiven for thinking that the results
may
have been
vetted by us before publishing as they are, in general, overwhelming
positive (we're proud to say). For this reason, we invite you to
inspect the originals at our office (open 9am - 5pm Mon - Fri) and
pick as many results at random from our files as you please. Alternatively,
you can ask us to bring every one of last months completed questionnaires
with us when we come to quote - we'll be delighted to show you them.
At the time of writing, we are not aware of any other removal company
that openly scans and publishes every feedback result that it receives.
It has become standard practice to list testimonials on the companies
web site. So, while you're on this page, we have the more traditional
testimonial lay out below which features genuine comments which we
have taken from letters and questionnaires submitted to us by our
clients (and the odd magazine article). Enjoy....
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click
here
to view an article about Rogers Removals in the Removals&Storage Magazine |
" The crew were very professional and most helpful" -
Mr Gant, Potters Bar - During this move we were filmed by Sky Sports
football show, Soccer AM.
To view the clip please click on the player: 
"Smart and strong, helpful and respectful." -
Ms Alferoff, London N8
"Very nice and polite young men. Had lateral solutions to
problems (eg getting a big wardrobe upstairs). During a long day
were constantly helpful and personable." - Ms Beckerman, London
N1

Our team with Melanie Blatt from All Saints. Dec'
'07. She rated our service as Excellent and commented "The boys are the best" on
our quality questionnaire.
" This is a belated thanks for your company's help with
moving us from Ealing. More particularly to commend the service
of the two men who did most of the work. We'll be taking delivery
of our stored furniture...and I hope that the same men will be
able to assist us then." - Rt Hon. Lord Neil Kinnock (Former
Labour Leader and current Chair of the British Council), London
NW6
"I hope we never move again - but if we do, it'll be Rogers!!" (Following
the move out of storage) - Rt Hon. Lord Neil Kinnock (Former Labour Leader and
current Chair of the British Council), London NW6
" Dear Dennis, I feel I have to write to you about our recent move. All
I can say is that your three boys (I can call them that due to my advance years)
were magnificent - nothing was too much trouble, they were efficient, friendly
and helpful. Look after them, they are a real asset to your company". -
Mr Brough, Barnet
"To Rogers Removals, Just a note to say thank you for your
excellent service in helping us to move, all the team were very
helpful and we were very pleased. Many thanks". Mrs Thomson,
Northaw
" Pete and Jerry were absolutely brilliant. They worked
pheonomenally hard and were cheerful and courtious. We are very
very grateful to them for all their wonderful works!" -
Mr Neil Kinnock (yes, that Neil Kinnock) - London NW6
"Extremely helpful, enthusiastic, thoughtful and fun!!
Would recommend your team to all our friends." - Mrs Kendall,
London NW8
"Hi Dennis, I’m just sitting in our empty flat reflecting
on the last two days and wanted to write a quick note to say
how impressed Simon and I were with Kevin, Alan and the rest
of the crew. They managed to get us packed up and out on time,
despite the chaotic surroundings. They were always polite, very
approachable and interesting to chat with. We really appreciated
the extra effort everyone on the job put into it. It was sad
seeing all our stuff driving off in 9 containers, so look after
them gently please … and when you get to the Isle of Wight,
they’ll be a huge home-cooked dinner for everyone after
the lorries are unloaded." - Mr and Mrs Perry, Isle of Wight
"It is now 4 days since we moved into the above residence.
I do want to pass on my heartfelt thanks and admiration to the
guys who did our removal. Kevin, Dale and Alan -Paul on packing
day, all gave unstinting effort and stayed very well humoured,
not easy when we arrived into Bath to find pickfords still packing
for the outgoing residents. Never once did they betray their
inevitable feelings of frustration and appeared as happy to lug
a heavy wardrobe up to the third floor as they were to carry
a light box into the first room on the ground floor. Their fitness
staggered me- I could perhaps have competed half-way to the first
tea break but then that would have been enough for me!Thank you
for your first class service- I am very glad you persuaded me
to change my mind about moving with you, I will certainly recommend
you to anyone from north London who i hear is moving, and although
moving again for me is the furthest thing on my mind, will bear
in mind should an occasion arise." - Jeremy Vivian, Bath
" Fantastic work, excellent professional service, we are very happy with
all of it." -Davina Davidoff
"This letter is to express our satisfaction with the removals
carried out by your company from Rickmansworth to Devon and France.
All your staff were courteous, helpful and handled our belongings
carefully and efficiently - everything was delivered undamaged
and in good condition. We would have no hesitation in recommending
Rogers Removals to anyone. For your information we selected your
company because of a recommendation on an internet forum associated
with the magazine Living France." - Mr and Mrs Godden, Sidmouth,
Devon and Quillan, France.
“I wanted to write and thank you for the efficient and
effective service your team of men gave us over the days of our
office moves last week. It was not an easy job moving from two
old buildings with no lifts and staff who seemed determined to
take everything they have possessed since the days they started
work here, with them. Your men were also very helpful at the
new offices in ensuring that people had their offices set up
the way they wanted them. Nothing was too much trouble for them
and their patience and cheerfulness were exceptional…We
shall certainly recommend your firm and use you next year when
we move staff and residents back after our redevelopment.” – Linda
Davis (Managing Director), Retail Trust, London NW7
“Couldn’t complain about a thing – they were
brilliant. Will use them again. Cheers!” – Mr Shute,
London NW1
“Worked full out and were really helpful, even when the
lift stopped working – they were superb!” – Mr
Levine, London NW3
“My wife and I cannot thank you and your wonderful staff
enough for your help in making this move/evacuation so stress
free.” – Mr Samuels, North Finchley
“I am writing as I wish to thank your staff whom moved
my family and I on the above date. I can honestly say that they
exceeded the service beyond my expectations, and will recommend
to any friends who are moving. Please thank the team very much
on my behalf”
- Ms Connolly, Potters Bar
“All of them were polite and efficient!”
- Mrs Knight, North Cadbury
“These lads made our day very happy and were efficient
and friendly – thanks guys”
- Mrs Richman, Hadley Wood
“Great achievement for a difficult job”
- Mrs Wilder, London N3
“Fantastic – worked really hard and gave us encouragement
the whole way through”
- Mrs Trackman, Pinner
“Excellent, excellent, excellent, would definitely recommend
to everyone. Kevin, Matt, and Alan were an exceptional example
and representation of your company – couldn’t have
been more helpful!! “
- Mrs Patel, Wolverhampton
“Absolutely first class, brilliant they were wonderful.”
- Mr Stapley, London N12
“Thank you for all your help – especially with the
sofa from hell!”
- Ms King, London N12
“Excellent Service! – packing was a god send and
guys were very willing to move things wherever we wanted. Recommend
to anyone.”
- Mr Kram, Radlett
“I would certainly use Rogers Removals again, they were
great!”
- Dr Goldin, Temple Fortune
“Peter and Joe were excellent. It was so nice to have
a trouble free removal. I would recommend you to my friends.”
–
Mr Clark, Bury St Edmunds
“Everyone deserves a pay rise – A big one!”
- Mrs Goldberg, Barnet
"Dear Mr Rogers, Thank you for a wonderful service. Peter
and his crew were so efficent and there was no problem which
they could not tackle. Thanks also to Marion for her patience
with our many false starts. Your service certainly matches the
descriptions of previous customers on your web pages." -
Alex Belford, Barnet
Time Out magazine recommend us in their “Little Black
Book of London” (this is not paid for advertising), here’s
a scanned image of our listing:
" Dear All at Rogers, We would just like to thank you for
the very efficient, courteous, strong & persistent bunch
off lads you sent us for our move. We really appreciate the level
of quality that was provided. A big thumbs up from us and we'll
spread the good word... Many thanks" - Marian Debevere,
Crouch End
"Dear Dennis, I would just like to put into a letter my
thanks for the excellent job your young men made of moving me
from Whetstone to East Barnet last Tuesday. They took a great
deal of trouble with every item, were polite and courteous throughout
and nothing seemed to be too much trouble for them. A special
mention should go to Andy who packed our glass and china. For
a young man he showed great maturity and was very supportive
in what is of course a very stressful time for me. Additionally,
Marion was endlessly helpful on the numerous occasions when i
telephoned before the actual moving day. I will certainly recommend
you wholeheartedly" - Mrs Ruth Alexander, East Barnet
"Dear Mr Rogers, I would like to express our appreciation
for the way that your team of removers made our moving from Cockfosters
to Hendon so very easy. The professionalism of your company and
team was first class and really made the move so very comfortable
for us taking all the worry and strain off our shoulders. Please
express our thanks to your men." - Dr Murray Lovat, Hendon
"Dear Dennis, We are just writing to thank you for a real
5* removal service. True professionals - particularly Bradley
and Raymond who not only did a great job but were so polite,
charming and punctual! You made our move easy and WE COULD NOT
HAVE DONE IT WITHOUT YOU! We would not hesitate to recommend
you to ANYONE, we will recommend you to EVERYONE and will certainly
use you again in any future move. Thank you - you did not break
a thing! Even picking up the boxes within 24 hours of asking
- brilliant! The box of goodies were very useful! If you were
to extend your service to include a DIY man and cleaning service
for on the day we would have definitely used it. The most well
spent money on the whole moving house process! All The Best" -
Mr and Mrs Penn, Whetstone.
"I am just writing to say how pleased we were with the
move...I would not hesitate to recommend your company to any
of my friends." - Mr Ross, Carmarthen
"Firstly I would like to apologise for not sending this
email any sooner! My husband and I would like to thanks you for
making are move so much easier. The guys that were sent around
to help us were grrrrrrrrrrrrrrrrrrreat! They were friendly,
fast and very professional. I cannot tell you how very impressed
we were. Please let them know this. And now a thank you to the
firm. It was soooooooooooooo sweet to receive a moving-in parcel,
with all the goodies you can imagine. What a nice idea! Thank
you very much." - Mrs Kathrin Magyar, Felsted.
"Your company moved our furniture and effects from New
Barnet to the above address and I would just like to say how
impressed we were with the service you and your colleagues provided.
The move went extremely well and I would be grateful if you could
pass on our thanks to your staff, particularly Alan and Bradley." -
Mrs Michaels, Bedfordshire.
"All went incredibly smoothly and efficiently. Excellent
service. Many Thanks." - Mr Adams, Barnet.
"Thanks for a making a stressful day less stressful." -
Ruth Cohen, Finchley.
"Dear Dennis, I just wanted to say a very big THANK YOU
to you and all your team for making our move go so very smoothly.
From packing, to moving to arriving and unloading, everything
went like clockwork. Your staff were careful with every item
they carried, careful not to damage walls, and didn't even moan
when we lost the 'crown jewels' (the kettle)! Thanks too for
the Welcome Gift. It was brilliant. What a fantastic idea. I
will not hesitate to recommend your services to my friends and
colleagues and will, without a doubt, call on you again for help
if/when we next move. With kind regards." - Mrs Lisa Schaverien,
Welwyn Garden City.
"A big thanks to all the team who helped us move from West
Hampstead (Compayne Gardens third floor) to Finchley (Regents
Park Road second floor) last Saturday. Everything went very smoothly,
all delicate items arrived in perfect condition, and very pleasant
to have such a professional bunch of lads in happy and helpful
moods. Much appreciated - I will definitely recommend your company
to friends and family in the future." - Mr Jeremy Michael,
Finchley.
"Dennis: Thanks again to Peter and the crew who did our
house move in Hampstead. They were cordial, efficient, REALLY
hard-working and careful. Everything that was promised was delivered
by you and your team and we're now in and facing the unpacking.
You made a tough move MUCH easier to bear." - Mr Steven
Gaydos, International Managing Director, VARIETY, Swiss Cottage.
"Dear Rogers Removals,. Your staff where hard working,
efficient and had us installed in our new house in matter of
4 hours. Well done & Thanks." - Alex Shattock, Hampstead
Garden Suburb.
"Your team did a fantastic job for us, we couldn't have
hoped for a better service. They were so helpful and professional
throughout the move. The person moving out of our new home boasted
to us before the move that he was using Pickfords. He later said
that his move turned out to be a disaster! - Mr and Mrs Munday,
High Benton, Yorkshire.
"You guys were absolutely first class! I will recommend
you to everyone I know. Thanks for a great job." - Mr and
Mrs Levine, Hendon.
"To: Dennis and your wonderful crew. We wanted to express
our thanks to you and your team for moving us with such good
cheer and professionalism. The team were friendly, cheerful and
good humoured. We couldn't have managed without you. Thanks again." -
Mr and Mrs De Ville, East Barnet.
"We just had to write to say how delighted we were with
the efficiency, professionalism, kindness and cheerfulness of
your removal chaps, when they moved us from Barnet to Whaddon.
Please pass on our thanks to them all and in particular to Al
and Peter who off-loaded our belongings in to our house efficiently
and with good humour. You have a good team there. We shall recommend
your company to our family and friends." - Mr and Mrs Umerski,
Whaddon.
"I am writing to express my appreciation of the efficient
service you provided for our move from Barnet to Westbury. Your
employees were competent and helpful and coped very well with
the difficult circumstance that the previous owner had not moved
out when they arrived !. My son is moving from North London to
Reading and I have heartily recommended your firm to him." -
Mrs Graham-Leigh, Wiltshire.
"They told me to leave it all to Rogers Removals and I
did, brilliant job!" - Mr Tony Adams, (Arsenal and Ex. England
captain).
" I was impressed with everything that your company did
for me, from beginning to end. I was particularly impressed by
the men that carried out the work, their attitude was great and
they were very helpful. Your whole service was excellent and
I will recommend to anyone who is moving home" - Mr Iton,
East Finchley.
"Thank you for an excellent service!" - Mrs Shamir,
Mill Hill.
"I write to personally thank yourself and your staff for
the service provided in arranging the prolonged removal services
for our property and my family. At the time everything appeared
in total disarray and our lives appeared to be in turmoil because
of the failed completion. However, the manor with which you arranged
for our worldly goods to be placed in overnight storage and then
returned to our original address following many phone calls between
ourselves was of great reassurance at the time, bringing some
calm and structure back into what had been a very distressing
time for myself and my family. At a later date you made a special
effort to arrange our final removal involving transport and staff
working on a bank holiday Monday. This enabled us to concentrate
on other issues, knowing that this matter was dealt with. Once
again - thank you very much !" - Mr Larner & Family,
Rayleigh, Essex. Please note that failed completion is very rare
- don't have nightmares.
"Dear Dennis, Thank you for sending two lovely fellows." -
Mrs Hearne, Northampton.
"I was totally satisfied with the service." - Mr Marc
Overmars, (Barcelona and Holland International).
"Rogers were the only contractors to do everything they
said when they said it, excellent job." - Andrew Arden Q.C.,
(moved home and office 6 times in the last 25 years - 30 staff).
"You've always done a good job for me in the past and this
time was no different." - Mr Ian Walker, (Spurs and England
International).
"Your team did an absolutely brilliant job on the day and
I look forward to the opportunity to recommend your services
to my friends and contacts in future." - Mr Elliot, Sydenham.
"Thank you for an excellent service and my regards to your
helpful staff." - Mr Winson, Finsbury Park.
"I was very impressed with the professionalism from start to finish, smashing
bunch of lads." - Ray Petts, Keelings Accountants (35 staff).
"You made our move completely stress free, you've been
great!. I will be recommending you to my friends." - Mrs
Jervis, New Barnet.
"You were highly recommended to us and I can see why. Your
men were very careful and considerate, you can not find a better
removal company than Rogers" - Mrs Paradise, Radlett.
"Thanks very much for all your help in our recent move.
We were very impressed with the work, and it helped make the
moving day the easiest move we've had." - Mr Meadowcroft
and Miss Harvey, Pinner.
"We have moved 4 times in the last 5 years... this has
been our best transition yet, and that is solely down to your
skilled team of men. I was surprised and extremely impressed
by their cheerful and friendly manner and the way they set about
the task." - Mrs Nagle, Enfield.
"You have carried out a lot of moves for me and I always
recommend Rogers Removals to anyone." - Mr Jerome Anderson
(Football Agent), Hadley Wood.
"Your team did a fantastic job!" - Ms Simmons, London
N12.
"This is the third time we have used your firm and we have
been more than satisfied each time...thank you for making our
move stress free" - Mr and Mrs Thompson, Essex.
"Thank you for making our move as easy as possible" -
Mr and Mrs Lambert, Barnet.
If we have recently moved you, and you would like to registered
your comments with us, please e-mail
us.
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