About Rogers Removals Finchley
Rogers Removals was established in 1969 by Dennis R Rogers. Although our founder is now retired he still provides advice and support to staff and clients alike when called upon. The company remains family run with Dennis M Rogers in position as Managing Director. Dennis M Rogers has worked within the business for over 25 years and has at one stage, performed every role within the company. Dennis supports the management, admin and sales teams with the aim of ensuring the service we offer is second to none in terms of quality and reliability. Dennis also holds a certificate of professional competence from the Department of Transport.
Our Operations Manager is Adam Campbell.
Adam has a wealth of knowledge in the removals industry having worked for several years as one of our team leaders on moves. Adam liaises with our clients to make sure they receive the high level of service they expect from us and to ensure that we remain able to adapt to changing needs or situations which may arise. Adam is chiefly responsible for organising resources and allocating responsibilities for our fantastic operational team.
Our Sales Manager is Kevin Lamont.
Kevin has worked for the company for over 17 years, 12 of which were spent on removals and so he understands the house moving process better than anybody. Kevin isn’t really a salesman in truth, his job is to visit clients, understand their needs and offer his advice and guidance where necessary. Kevin’s assessment notes are used by the operational manager to make sure the moves we complete pass smoothly. Our Managing Director, Operations Manager and Training Manager also carry out removals surveys to support Kevin during peak times.
Our Training Manager is Paul Hicks.
Paul has worked in the removals industry for over 21 years, 9 of which have been with us. Paul is involved in recruitment of new staff and from that point taking them through a pretty thorough training process which currently covers 56 topics, our training manual is continually growing and evolving. Pauls role is crucial to making sure that we offer a high quality service and that our operational staff feel supported and have the skills they need to deliver the service our clients expect from us. We know that our staff are by far our best advert and so making sure we have the best possible team is vital.
Our Office Manager is Karrie Waters.
Karrie has worked in the removals industry for over 14 years, 8 of which have been with us. Karrie is fantastically hard working and well organised. Karrie is directly supported by Lyndsey Murfet and Gemma Karavias. Lyndsey has worked for us for 9 years and Gemma is now in her fourth year with us. These ladies make up our brilliant and helpful admin team and are usually our clients first point of contact with us.
Our Warehouse and Facilities Manager is Alan Newmarch.
Alan has been with the company for 23 years. He keeps our warehouses clean, tidy, well stocked with materials and well organised. Alan joined us as a porter and later became an HGV driver and team leader. Alan is a firm favourite with all of our staff and often gives them help, advice and even constructive criticism where needed. Every business needs an Alan Newmarch!
Our Chief Mechanic is John Borer.
John has been with us for 20 years and he knows our vehicles inside out. He carries out thorough mechanical inspections and makes sure our fleet is in tip-top shape and doesn’t let us down. For the larger maintenance and servicing work we rely on main dealer facilities but having John on hand daily for the routine servicing and pre-emptive vehicle maintenance is invaluable for us.
Our removals teams are a great collective of well trained, helpful, polite, careful and attentive professionals. Our company ethos is driven by having a can-do attitude built on enthusiasm, hard work but most importantly, team work. Our removal crews support each other at all times and it is very common that when one team finishes a move, they will go and assist a nearby team to help them along. Our operational staff really are what makes us the company we are and we are extremely proud of them.
We are members of the British Association of Removers. We are signed up to the BAR Code of Practice – click here to download a copy. We are also accredited to the British and European Standard Mark for Furniture Removals, BS EN 12522 as well as the British KiteMark standard for domestic removals. In order to gain these accreditations, we have had to demonstrate that we operate to our industries highest standards and comply with strict codes of conduct. We are regularly inspected by the British Association of Removers and Quality Standard Services to ensure that; our staff are well trained, we use quality materials, we offer adequate insurances, our admin procedures meet requirements, we monitor staff performance and client satisfaction, our vehicles are properly equipped and well maintained.
We are proud to say that since Jan 2003 (when records began), approximately 96% of our customers have rated our service as “Excellent” and approximately 3% have rated us as “Good”. Read more about our customer feedback and view every hand written and signed testimonial that we’ve received since 1/1/10 (as of 31/5/15 there were over 7700 on display) by clicking here.
Our fleet of specialist removal vehicles are checked daily by our drivers and receive a full mechanical inspection every 10 weeks. All vehicles are kept clean and are kitted out with adequate transit protection blankets, webbing and the necessary barrows and trucks. We are also able to organise cranes and lifting platforms in order to move items to or from difficult access areas.
We believe that you can not find a better or more dedicated removal company than Rogers Removals. Why not put us to the test?
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by The Furniture Ombudsman